Consumer Resources

In addition to the services provided by New Jersey Citizen Action, here are other consumer resources for New Jersey families in need of assistance:

Better Business Bureau of NJHandles general consumer complaints on NJ-based businesses.
Phone: 609 588-0808

Consumer Financial Protection Bureau (CFPB)Federal agency that provides information and assistance to individuals on consumer financial products and services, including mortgages, student loans, credit cards, and other financial products.
Phone: (855) 411-CFPB (2372)
TTY/TDD: (855) 729-CFPB (2372)

CoverNJ.orgA website launched by NJCA to provide information and assistance to NJ consumers searching for ACA enrollment sites and events near them. The information is also available in Spanish at

Essex-Newark Legal ServicesProvides legal assistance for low-income Essex County residents.
Phone: (973) 624-4500

Legal Services of NJProvides legal assistance for low-income New Jersey residents.
Phone: 888-LSNJ-LAW (888-576-5529)

NJ Department of Banking & InsuranceState agency that provides information on financial institutions, insurance companies, home improvement contractors, foreclosure specialists, and realtors that are licensed to do business in New Jersey.
Phone: 973-648-4713 (Newark Consumer Center)

NJ Department of Community Affairs Homelessness Prevention ProgramState program that provides assistance to NJ families facing homelessness.
Phone: 866-889-6270

NJ Division of Consumer AffairsState agency that handles general consumer complaints.
Phone: 800-242-5846 (NJ residents only) or 973-504-6200

NJ Division on Civil RightsState agency that handles issues and complaints dealing with NJ civil rights regulations and statutes.
Phone: 609-292-2918

NJ Housing & Mortgage Finance Agency (NJ HMFA) – A State agency dedicated to increasing the availability of and accessibility to safe, decent and affordable housing in New Jersey. Provides information and resources to renters, homebuyers, affordable housing developers, and homeowners.
Phone: 609-278-7400

NJ Housing Resource Center Statewide clearinghouse that provides information on affordable housing, including rentals.
Phone: 877-428-8844

NJ HUD-approved Housing Counseling Agencieslist of housing counseling agencies approved by the U.S. Department of Housing & Urban Development (HUD) to provide housing counseling services in New Jersey

NJ HUD-approved Reverse Mortgage/HECM Counseling Agencies list of counseling agencies approved by the U.S. Department of Housing & Urban Development (HUD) to provide reverse mortgage/HECM counseling services to senior homeowners in New Jersey

Trustee-approved Bankruptcy Counseling Agencies list of counseling agencies approved by the U.S. Trustee Program to provide bankruptcy counseling in New Jersey.

U.S. Department of Housing & Urban Development – NJ Office of Fair Housing & Equal OpportunityHUD’s Office of Fair Housing & Equal Opportunity (FHEO) enforces the Fair Housing Act. If you feel that you or someone you know may have been a victim of housing discrimination, please call FHEO on their toll-free Intake Hotline number:
Phone: (800) 669-9777 (Nationwide)
Phone: (800) 496-4294 (for New York or New Jersey)
TTY: (800) 927-9275 (hearing impaired)