In addition to the services provided by New Jersey Citizen Action, here are other consumer resources for New Jersey families in need of assistance:
Better Business Bureau of NJ – Handles general consumer complaints on NJ-based businesses.
Phone: 609 588-0808
Consumer Financial Protection Bureau (CFPB) – Federal agency that provides information and assistance to individuals on consumer financial products and services, including mortgages, student loans, credit cards, and other financial products.
Phone: (855) 411-CFPB (2372)
TTY/TDD: (855) 729-CFPB (2372)
CoverNJ.org – A website launched by NJCA to provide information and assistance to NJ consumers searching for ACA enrollment sites and events near them. The information is also available in Spanish at coberturaNJ.org.
Essex-Newark Legal Services – Provides legal assistance for low-income Essex County residents.
Phone: (973) 624-4500
Legal Services of NJ – Provides legal assistance for low-income New Jersey residents.
Phone: 888-LSNJ-LAW (888-576-5529)
NJ Department of Banking & Insurance – State agency that provides information on financial institutions, insurance companies, home improvement contractors, foreclosure specialists, and realtors that are licensed to do business in New Jersey.
Phone: 973-648-4713 (Newark Consumer Center)
NJ Department of Community Affairs Homelessness Prevention Program – State program that provides assistance to NJ families facing homelessness.
NJ Division of Consumer Affairs – State agency that handles general consumer complaints.
Phone: 800-242-5846 (NJ residents only) or 973-504-6200
NJ Division on Civil Rights – State agency that handles issues and complaints dealing with NJ civil rights regulations and statutes.
NJ Housing & Mortgage Finance Agency (NJ HMFA) – A State agency dedicated to increasing the availability of and accessibility to safe, decent and affordable housing in New Jersey. Provides information and resources to renters, homebuyers, affordable housing developers, and homeowners.
NJ Housing Resource Center – Statewide clearinghouse that provides information on affordable housing, including rentals.
NJ HUD-approved Housing Counseling Agencies – list of housing counseling agencies approved by the U.S. Department of Housing & Urban Development (HUD) to provide housing counseling services in New Jersey
NJ HUD-approved Reverse Mortgage/HECM Counseling Agencies – list of counseling agencies approved by the U.S. Department of Housing & Urban Development (HUD) to provide reverse mortgage/HECM counseling services to senior homeowners in New Jersey
U.S. Department of Housing & Urban Development – NJ Office of Fair Housing & Equal Opportunity – HUD’s Office of Fair Housing & Equal Opportunity (FHEO) enforces the Fair Housing Act. If you feel that you or someone you know may have been a victim of housing discrimination, please call FHEO on their toll-free Intake Hotline number:
Phone: (800) 669-9777 (Nationwide)
Phone: (800) 496-4294 (for New York or New Jersey)
TTY: (800) 927-9275 (hearing impaired)